TERMS AND CONDITIONS OF LOTTO.GT
Part 1: Introduction and Definitions
Introduction
Definition of Terms and Scope
These Terms and Conditions (hereinafter referred to as "the Terms") establish the rules, guidelines,
and responsibilities related to the use of the website www.lotto.gt (hereinafter referred to as "the
Site") and all associated services (hereinafter referred to as "the Services"). The Services include,
but are not limited to:
• Online lottery games with real or virtual money.
• Promotions and bonuses.
• User account management.
• Any other functionality provided through the platform.
By using the Site, the user agrees to these Terms and all associated policies.
Terminology and Definitions
For the purposes of these Terms, the following definitions apply:
• "You," "Your," "the Client," or "the Player": A natural person of legal age who
accesses, uses, or registers on Lotto.gt.
• "We," "the Company," "Our," or "Lotto.gt": The company that owns and operates the
Site and related Services.
• "Services": All activities, products, and content available on the Site, including games,
promotions, payment features, and customer support.
• "Account": A user profile created to access and use the Site’s Services.
Inclusion of Supplementary Policies
These Terms include and are supplemented by the following policies, which form an integral part of
this agreement:
• Responsible Gaming Policy: Establishes tools and measures to promote safe gaming
practices and prevent problematic gambling.
• Privacy Policy: Describes how users' personal information is collected, used, and protected.
• Game Rules: Provide specific details on how to participate in each type of game.
• Bonus and Promotion Terms: Govern the conditions for using incentives granted by the
Company.
In case of discrepancies between these policies, Lotto.gt will conduct a cross-review to resolve
conflicts fairly and transparently.
User Responsibility
• Using Lotto.gt's Services carries inherent risks, including the possibility of financial loss.
• The Client acknowledges that they participate in games at their own risk and that the
Company holds no liability for any losses.
• Each user is responsible for their own decisions regarding betting and gaming activities
offered on the Site.
Accessibility and Availability
• Lotto.gt strives to ensure continuous and uninterrupted operation of the Site but does not
guarantee that the platform will always be available.
• Interruptions may occur due to:
◦ Scheduled maintenance.
◦ Unforeseen technical issues.
◦ Force majeure, such as natural disasters or internet service provider failures.
• Lotto.gt is not responsible for temporary disruptions or any consequences resulting from the
use of the Site during such interruptions.
Data Protection and Client Security
• Lotto.gt is committed to strictly complying with applicable data protection regulations,
ensuring the privacy and security of each user’s personal information.
• The data collected will only be used for purposes related to:
◦ The operation of the Services.
◦ Compliance with applicable laws.
◦ Enhancements to user experience.
• Any unauthorized access to personal information will be thoroughly investigated and
reported to the relevant authorities.
Modifications to the Terms
• Lotto.gt reserves the right to update, modify, or remove these Terms at any time.
• Modifications will take effect upon publication on the Site. It is the Client’s responsibility to
periodically review the Terms to stay informed.
• Continued use of the Site after changes implies acceptance of the new conditions.
Refund Policy
• In case of technical issues affecting transactions or game participation, Lotto.gt will evaluate
refund requests on a case-by-case basis.
• Refunds will only be processed when it is proven that the error is attributable to the Site's
system and not to the Client.
Jurisdiction and Applicable Law
• These Terms are subject to the laws of the Republic of Guatemala.
• In case of disputes, both the Client and Lotto.gt submit to the exclusive jurisdiction of the
Guatemalan courts.
Part 2: Account Registration and Eligibility
Registration Requirements and Eligibility
To open an account on Lotto.gt and access our services, users must meet the following mandatory
requirements:
• Legal Residency: Only individuals who legally reside in Guatemala and access the site
from within Guatemalan territory may register.
• Minimum Age: Registration is strictly limited to individuals aged eighteen (18) years or
older. If a user does not meet this requirement, their account will be immediately and
permanently suspended.
Lotto.gt implements strict verification measures to ensure compliance with these requirements. Any
attempt to circumvent these restrictions will be considered a serious violation of these Terms.
Accuracy of Provided Information
When registering, the Client agrees to provide complete, accurate, and up-to-date information,
including:
• Full legal name.
• Valid date of birth.
• Current residential address in Guatemala.
• Active phone number.
• Valid identification document: DPI (Personal Identification Document) or passport.
• Tax Identification Number (NIT).
Users are responsible for keeping their personal data updated and notifying Lotto.gt of any changes
in their registration information. Failure to comply with this obligation may result in the suspension
or closure of the account.
Identity Verification Process ("Know Your Customer")
To comply with local and international regulations, Lotto.gt will implement identity verification
procedures, which may include but are not limited to:
• Requesting a copy of an official identification document.
• Requiring recent proof of residence (issued within the last three months).
• Verifying banking details or the payment method used for deposits or withdrawals.
Verification may be conducted at any time and is a mandatory requirement to ensure the integrity
and security of transactions. Failure to comply with these procedures may lead to temporary or
permanent account suspension.
Handling of Inactive Accounts
An account will be considered inactive if no activity (such as deposits, withdrawals, or game
participation) is recorded for a continuous period of twelve (12) months. In such cases, Lotto.gt
reserves the right to:
• Block the account until the Client provides the necessary data for reactivation.
• Revoke the remaining balance in the account if the Client does not respond to contact
attempts within an additional six (6) months.
The Client may request the return of any remaining funds, subject to a verification process and
compliance with Lotto.gt’s internal policies.
Restrictions for Employees and Affiliates
For reasons of integrity and transparency, the following individuals are prohibited from registering
and participating in Lotto.gt games:
• Current or former employees of Lotto.gt.
• Service providers contracted by Lotto.gt.
• Immediate family members of the aforementioned groups.
If participation by these individuals is detected, Lotto.gt will take the following measures:
• Permanent closure of the involved account.
• Confiscation of any winnings obtained unlawfully.
• Refund of only the original deposited amount.
Client Conduct and Prohibited Language
Lotto.gt promotes a respectful and professional environment in all interactions. Therefore, the use
of the following language is strictly prohibited:
• Defamatory or abusive language.
• Racist, sexist, or discriminatory remarks of any kind.
• Obscene or vulgar expressions.
Violation of these rules will result in immediate account closure without prior notice and retention
of any pending balance until an internal review is completed.
Account Limitations
A Client may only register one personal account. If multiple accounts are detected, Lotto.gt
reserves the right to:
• Suspend or close all associated accounts.
• Retain any balance or winnings obtained through multiple accounts.
User Responsibility Declaration
By registering on Lotto.gt, the Client declares that they:
• Understand and accept the risks associated with gambling, including potential financial
losses.
• Guarantee that the money used for deposits originates from legitimate sources.
• Will use the services personally and in accordance with applicable laws and regulations.
Part 3: Your Personal Gaming Account
Account Ownership and Personal Use
The account registered on Lotto.gt is strictly personal and non-transferable. Only the registered
account holder is permitted to use it to access the platform’s services. The Client is solely
responsible for:
• Maintaining accurate and up-to-date information: This includes full name, address,
contact number, and payment methods.
• Ensuring the security of their credentials: The Client must not share their username,
password, or banking details with third parties.
• Complying with the terms of use: The account must only be used for its intended purposes,
such as participating in games or conducting related transactions.
Any activity carried out within the account will be attributed to the registered holder, regardless of
whether it was performed by third parties due to negligence in protecting login credentials.
Mandatory Identity Verification and Compliance
To ensure security and compliance with legal regulations, Lotto.gt requires all Clients to complete a
verification process that includes:
• Official identification document: DPI, passport, or valid national ID card.
• Proof of residence: A utility bill or bank statement issued within the last three months.
• Payment method verification: Proof of ownership for the credit/debit cards or electronic
accounts used.
Verification is mandatory before any withdrawal can be processed and may be requested at
Lotto.gt’s discretion. Accounts that fail to complete this process may be temporarily or
permanently suspended.
Security Review Process
Lotto.gt reserves the right to conduct security reviews at any time to protect account integrity and
ensure compliance with anti-money laundering regulations. These reviews may include:
• Validation of provided information: Cross-checking data against internal and external
databases.
• Monitoring suspicious transactions: Analyzing unusual patterns in deposits, withdrawals,
or betting behavior.
• Requesting additional documentation: Including financial statements, bank letters, or
sworn declarations.
During this process, Lotto.gt may restrict account access or limit withdrawals until the review is
completed.
Prohibited Activities and Restrictions
Lotto.gt strictly prohibits any attempt to:
• Create multiple accounts under a single user.
• Falsify registration information or identity.
• Act as an intermediary for third parties in bets or transactions.
• Use funds from illegal or unverifiable sources.
Violations of these policies will result in severe penalties, including:
• Immediate account suspension.
• Confiscation of funds associated with suspicious activities.
• Reporting to the relevant authorities.
Anti-Fraud and Misuse Policies
Lotto.gt enforces a zero-tolerance policy against fraud, platform misuse, and any illegal activity.
This includes:
• Game manipulation: Attempting to alter results or use unauthorized software (bots, AI).
• Unauthorized access: Using VPNs or tools to hide geographic location from restricted
jurisdictions.
• Money laundering: Using the platform for transactions unrelated to gaming or betting.
Consequences of these activities include:
• Immediate account closure.
• Revocation of winnings derived from illicit activities.
• Permanent exclusion from Lotto.gt’s services.
Confidentiality and Account Security
The Client is responsible for protecting all account-related information, including:
• Regularly updating their password.
• Avoiding easily guessable passwords.
• Immediately reporting any unauthorized access or suspicious activity.
Lotto.gt is not liable for unauthorized access resulting from the Client’s negligence in handling
their credentials.
Inactivity Policy and Account Suspension
Accounts that remain inactive for 12 consecutive months may be:
• Temporarily blocked until the Client updates their information and confirms reactivation.
• Balance forfeited: If no action is taken by the Client for more than one year, any remaining
funds may be transferred to Lotto.gt’s general fund.
The Client will be notified before any such measures are taken, whenever possible.
Discrepancy Resolution Process
In case of discrepancies in transactions or game results, the Client must:
• Immediately notify Lotto.gt: Providing full details of the issue.
• Cooperate with the investigation process: Including submission of supporting documents
or evidence.
Lotto.gt commits to reviewing and resolving cases within a reasonable timeframe but does not
guarantee reimbursement if it is determined that the issue was caused by Client negligence.
Responsible Use of the Account
The account must be used exclusively for the purposes outlined in Lotto.gt’s Terms and Conditions.
This includes:
• Participating in available games and bets.
• Conducting legal deposits and withdrawals.
• Complying with all applicable local and international regulations.
Any misuse will result in immediate suspension of the account and possible legal action.
Part 4: Terms of Use for Lotto.gt Services
Responsible Use of Services
By using Lotto.gt’s services, the Client agrees to:
• Act ethically and responsibly when participating in games or conducting transactions on the
platform.
• Comply with all applicable local and international regulations, including those related to
gambling and financial transactions.
• Respect the Terms of Use and refrain from engaging in any practices that could harm other
users or the Company.
The Client acknowledges and accepts that:
• Participating in gambling activities may result in financial losses.
• All participation decisions are made at their own risk.
• Lotto.gt is not responsible for the Client’s financial decisions.
Permitted Jurisdictions and Restrictions
The use of Lotto.gt services is strictly limited to residents of Guatemala who access the platform
from within Guatemalan territory. The following actions are strictly prohibited:
• Accessing the platform from jurisdictions where gambling is restricted or prohibited.
• Using tools such as VPNs to hide one’s real location.
Lotto.gt reserves the right to block accounts and retain funds if access from restricted locations is
detected.
Legal Participation in Games
The Client declares and guarantees that:
• They are at least 18 years old.
• They comply with all applicable local laws regarding gambling activities.
• They do not use the services for illegal purposes, such as money laundering or illicit
f
inancing.
Prohibited Conduct and Restrictions
The Client must not:
• Manipulate or interfere with games: This includes using bots, algorithms, or artificial
intelligence to gain an unfair advantage.
• Submit false or misleading information: Whether during registration or when conducting
transactions.
• Attempt to bypass platform security measures.
• Engage in group betting or collusion with other users to exploit vulnerabilities.
• Participate in activities that compromise platform integrity, such as cyberattacks or the
distribution of malicious content.
Consequences of Violations:
Any violation will result in:
• Immediate account suspension.
• Confiscation of funds linked to illicit activities.
• Potential legal action, including reporting to relevant authorities.
Anti-Money Laundering and Financial Security Policy
Lotto.gt strictly adheres to international anti-money laundering regulations and measures to
prevent terrorist financing. As part of this policy:
• All deposited funds must originate from legal and verifiable sources.
• Only registered payment methods in the account holder’s name may be used.
• All transactions are continuously monitored for suspicious activities.
• Lotto.gt is fully compliant with the Law on Asset Forfeiture and the Law for the
Prevention and Suppression of Terrorist Financing and commits to full compliance with
these and other applicable legal frameworks.
Security Measures Include:
• Review of unusual transactions.
• Periodic identity verification of Clients.
• Reporting suspicious activities to relevant authorities.
Temporary Suspension and Access Limitations
Lotto.gt reserves the right to suspend a Client’s access to services if:
• Suspicious activities or Terms violations are detected.
• The Client fails to comply with identity verification processes or transaction reviews.
• The Client uses their account in a way that violates legal or contractual obligations.
During the suspension period:
• Funds will be frozen until the investigation is completed.
• The Client may be required to provide additional information.
Client Responsibility When Using the Site
The Client is solely responsible for:
• Maintaining the security of their login credentials.
• Ensuring that their device and internet connection are secure and compatible with the
platform.
• Reporting any suspicious activity in their account immediately.
Lotto.gt will not be responsible for:
• Losses resulting from unauthorized access due to the Client’s negligence.
• Damages or interruptions caused by external technical failures beyond Lotto.gt’s
control.
Services for Recreational Purposes Only
Lotto.gt’s services are intended exclusively for recreational and entertainment purposes. The
Client must not use the platform for:
• Loans or financial transactions unrelated to gaming.
• Money transfers to third parties.
• Any unauthorized commercial or profit-driven activities.
Warranties and Liability Limitations of Lotto.gt
While Lotto.gt strives to ensure the accuracy and availability of its platform, the Client
acknowledges that:
• Services are provided "as is". Lotto.gt does not guarantee that the platform will always
be available or free of errors.
• Lotto.gt is not responsible for financial losses or damages caused by service
interruptions, technical failures, or human errors.
• Any discrepancies in game results will be internally investigated, and Lotto.gt’s decision
will be final and binding.
Dispute Resolution and Claims Process
In the event of disputes related to:
• Financial transactions.
• Game results.
• Account suspensions.
The Client must:
1.
2.
Submit a detailed claim to the customer support team.
Provide supporting documentation to validate the claim.
Lotto.gt commits to reviewing disputes within a reasonable timeframe and informing the Client of
the resolution. Decisions regarding Terms violations will be final.
Part 5: Payment, Deposit, and Withdrawal Policy
Accepted Payment Methods
Lotto.gt allows deposits and withdrawals through secure and reliable payment methods. The
Client must ensure that:
• Deposits are made exclusively from bank accounts, credit/debit cards, or e-wallets
registered in their name.
• The provided information is accurate and matches the details registered on their Lotto.gt
account.
Deposits
General Conditions:
• The minimum accepted deposit amount is Q50.00.
• Deposited funds will be available in the Client’s account once the transaction has been
confirmed by the payment provider.
Additional Rules:
• Lotto.gt reserves the right to reject deposits made from unauthorized or suspicious payment
methods.
• Any attempt to deposit funds using third-party accounts will be considered a serious
violation and will result in:
◦ Suspension of the account.
◦ Freezing of funds until an internal investigation is completed.
• Lotto.gt is not a financial institution and, therefore, does not pay interest on Client
account balances.
Withdrawals
General Conditions:
• The minimum withdrawal amount is Q100.00.
• All withdrawals will be processed using the same payment method used for the deposit,
except in cases approved by Lotto.gt.
Prior Verification Requirements:
Before a withdrawal can be processed, the Client must:
• Complete all identity verification requirements as described in the "Know Your
Customer" policy.
• Meet any conditions associated with bonuses or promotions used.
Withdrawal Limits:
• Monthly withdrawal limit: Clients may withdraw up to Q10,000.00 per month.
• VIP Accounts: Higher withdrawal limits may be granted to VIP-status users, subject to
Company approval.
Processing Times
• Lotto.gt commits to processing withdrawal requests within 48 business hours after
submission.
• However, delays may occur due to:
◦ Local or international holidays.
◦ Additional document verification.
◦ Banking hours and policies.
Notifications:
• If a withdrawal request has discrepancies, the Client will be notified immediately, and the
funds will be returned to their account while the issue is resolved.
Funds and Bonuses
Bonus Conditions:
• Any bonus received by the Client is subject to the specific terms and conditions of the
promotion.
• Bonus funds cannot be withdrawn until the wagering requirements (e.g., minimum
number of bets or amounts wagered) have been met.
Non-Gaming Transactions:
• If Lotto.gt detects that a Client is depositing and withdrawing funds without
participating in games, the funds may be frozen.
• This behavior is considered a violation of the Terms of Use.
Fraud and Suspicious Activities
Lotto.gt enforces a strict anti-fraud policy. If fraudulent activity is detected regarding deposits or
withdrawals, the following measures will be taken:
• Funds will be withheld.
• The account will be temporarily or permanently closed.
• Relevant authorities will be notified.
Examples of Prohibited Activities:
• Deposits using stolen or fraudulent payment methods.
• Unjustified chargeback requests ("chargebacks").
• Attempts to withdraw funds obtained through fraudulent activities.
Refunds and Disputes
Refund Conditions:
• Lotto.gt will evaluate refund requests on a case-by-case basis.
• Refunds will only be processed if a technical or administrative error affecting the Client
is proven.
Dispute Resolution Process:
1.
2.
3.
The Client must contact customer support with a detailed description of the issue.
Provide documentation or evidence to support the claim.
Lotto.gt will review the dispute within 7 business days and provide a final resolution.
Financial Security
Lotto.gt guarantees the confidentiality and security of all transactions through:
• SSL Encryption: All transactions are protected using advanced encryption to prevent
unauthorized access.
• Activity Monitoring: Regular audits are conducted to detect and prevent suspicious
activities.
• Collaboration with Financial Institutions: Lotto.gt’s payment providers comply with
international security standards.
Client Responsibilities
The Client is responsible for:
• Using only legal and authorized payment methods.
• Providing truthful and up-to-date information during transactions.
• Immediately reporting any suspicious activity in their account.
Part 6: Privacy Policy and Data Protection
Commitment to Data Protection
Lotto.gt is committed to ensuring the privacy and security of its users' personal data. All
operations related to the collection, storage, and processing of data are carried out in compliance
with Guatemalan law and international data protection standards.
Collected Information
When registering and using Lotto.gt's services, we collect the following types of information:
Personal Data:
• Full name, date of birth, physical address, and email address.
• Phone number and valid identification document (DPI, passport, or equivalent).
Financial Information:
• Bank account details, credit/debit card information, and e-wallets used for deposits and
withdrawals.
Activity Data:
• Betting history, transaction records, and participation in promotions.
Technical Data:
• IP address, device type, browser information, and approximate geographic location.
Purpose of Data Usage
Lotto.gt collects and processes data for the following purposes:
Service Provision:
• To facilitate site access and participation in games and promotions.
Account Management:
• To verify identity and prevent fraud.
• To process deposits, withdrawals, and payments.
Legal Compliance:
• To comply with local and international regulations, including anti-money laundering laws
and counter-terrorism financing laws.
User Experience Enhancement:
• To personalize the gaming experience through tailored recommendations.
• To conduct statistical analysis to improve services and platform performance.
Data Retention
• Personal data will be stored only for as long as necessary to fulfill the stated purposes or as
required by law.
• Once data is no longer needed, it will be securely deleted or anonymized.
User Rights
Users have the following rights regarding their personal data:
• Access: Request information about the data collected and processed by Lotto.gt.
• Rectification: Correct any inaccurate or outdated data.
• Deletion: Request the deletion of their data unless legal obligations require its retention.
• Objection: Reject the use of their data for direct marketing or statistical analysis.
Procedure to Exercise Rights:
• Users may exercise their rights by sending a request via email to [email protected],
along with a copy of a valid identification document.
• Lotto.gt will respond to requests within 15 business days.
Disclosure of Information to Third Parties
Lotto.gt does not share personal information with third parties except in the following cases:
Authorized Service Providers:
• Companies that process payments, manage promotions, or provide technical support.
Regulatory Authorities:
• To comply with applicable laws, such as fraud or money laundering investigations.
Legal Agreements:
• In the event of mergers, acquisitions, or asset transfers, user data may be shared under
strict confidentiality agreements.
Information Security Measures
Lotto.gt employs advanced security measures to protect users' personal data, including:
• Encryption: All transactions and sensitive data are encrypted using SSL (Secure Socket
Layer) technology.
• Access Controls: Only authorized personnel have access to personal data.
• Regular Audits: Internal and external reviews ensure compliance with security policies.
• Protection Against Cyber Threats: Firewalls and intrusion detection systems are in place
to prevent unauthorized access.
Use of Cookies
Lotto.gt uses cookies to enhance the user experience. These are used to:
• Remember browsing preferences.
• Facilitate login and account usage.
• Conduct statistical analysis to improve services.
Cookie Management:
• Users can configure their browser to disable cookies, but this may limit certain website
functionalities.
• More details can be found in the Lotto.gt Cookie Policy, available on the website.
International Data Transfers
If data is transferred to servers or third parties outside of Guatemala, Lotto.gt ensures that they
are located in countries with adequate data protection levels, in accordance with international
standards.
Notification of Security Breaches
In the event of a data breach that compromises user privacy, Lotto.gt will:
• Notify affected users within 72 hours.
• Inform the relevant regulatory authorities as required by law.
Part 7: Fraudulent Activities, Prohibited Transactions, and Risk Prevention
Zero-Tolerance Policy
Lotto.gt maintains a strict zero-tolerance policy against any fraudulent activity, prohibited
transactions, or misuse of its services. This includes, but is not limited to:
Payment Fraud:
• Use of stolen or falsified credit/debit cards.
• Use of third-party payment methods without authorization.
• Unjustified or unauthorized chargeback requests.
System Manipulation:
• Attempts to alter game outcomes using software or hardware exploits.
• Unauthorized access to Lotto.gt’s accounts or systems.
Money Laundering:
• Using the platform to transfer illicit funds.
Multiple Account Creation:
• Registering multiple accounts with false data to exploit promotions or bonuses.
Consequences of Fraud:
Any fraudulent activity will result in:
• Immediate account closure.
• Confiscation of funds and winnings obtained through illicit means.
• Reporting to relevant authorities for legal investigation.
Preventive Measures and Transaction Reviews
Lotto.gt implements advanced security measures to prevent illegal activities, including:
Identity Verification:
• Requesting official identification documents for user validation.
• Using automated tools to detect suspicious patterns.
Transaction Monitoring:
• Continuous surveillance of deposits and withdrawals to identify unusual activity.
• Temporary restriction of funds in suspicious accounts while investigations are conducted.
Multiple Account Policy:
• If duplicate accounts are detected, all associated accounts will be suspended.
• Funds in these accounts will be frozen and reviewed.
Specific Prohibitions
The Client agrees not to engage in any of the following activities under any circumstances:
Attempted Manipulation:
• Using bots, AI software, or other automated tools to play.
Identity Fraud:
• Registering using forged documents or third-party data without consent.
Unauthorized Access:
• Attempting to hack the system or access other users’ accounts.
Promotion Abuse:
• Creating fake accounts to take advantage of bonuses and promotions unfairly.
Corrective Actions:
If Lotto.gt detects any of the above activities, it reserves the right to:
• Cancel suspicious transactions.
• Permanently withhold funds until investigations are complete.
• Permanently ban the user from the platform.
Collaboration with Authorities and Service Providers
Lotto.gt actively collaborates with:
• Local and international regulatory authorities by providing detailed reports on suspicious
activities.
• Payment providers and banks to monitor unusual transactions and enforce compliance.
Reporting Suspicious Activities:
• If a user detects unusual activity in their account, they must immediately report it to
[email protected].
Regular Security Reviews
Lotto.gt conducts periodic audits to ensure platform integrity, including:
Internal Audits:
• Verification of compliance with internal security policies.
System Updates:
• Implementing new security technologies to prevent fraud and enhance the user experience.
User Responsibility
The user is solely responsible for:
Protecting Their Login Credentials:
• Ensuring their username and password remain private and secure.
Using Only Legitimate Payment Methods:
• Making transactions only from accounts in their own name.
Complying with Applicable Regulations:
• Avoiding betting or transacting from restricted jurisdictions.
Non-Compliance and Sanctions:
• Any violation of these responsibilities will be considered a serious breach of the Terms and
may result in:
◦ Account suspension or permanent closure.
◦ Confiscation of funds.
◦ Legal action if necessary.
Final Statement on Fraud Prevention
Lotto.gt is committed to maintaining a secure and fair environment for all users. Through these
policies, we aim to prevent abuse and ensure transparency in all transactions and platform
activities.
Part 8: Winnings, Withdrawals, and Fund Management
General Rules Regarding Winnings
Lotto.gt guarantees that winnings are accurately calculated and correctly credited to users'
accounts, subject to the following provisions:
Final Results:
• All winnings are based on the official results of the games and draws.
• Any disqualification or cancellation after the game has ended will not affect the
calculation of winnings.
Transfer of Winnings:
• Winnings will be automatically credited to users’ accounts once the corresponding game
process is completed.
Error Corrections:
• If a user detects an error in their balance or transactions related to winnings, they must
immediately notify customer support.
• Any incorrectly credited funds will be reversed and returned to the Company.
Conditions for Withdrawing Funds
Lotto.gt enforces strict withdrawal rules to ensure transparency and security:
Identity Verification:
Before any withdrawal request can be processed, the user must:
• Submit a valid identification document.
• Provide proof of residence (recent utility bill or bank statement).
• Verify the payment method used for deposits to confirm legitimacy.
Withdrawal Methods:
• Withdrawals will only be processed through the same payment method used for
deposits.
• If the original method is unavailable, Lotto.gt may request an alternative method, subject
to approval.
Withdrawal Limits:
• Minimum withdrawal amount: Q100.00.
• Maximum withdrawal amount per month: Q10,000.00, except for VIP accounts, which
may have higher limits.
Processing Time:
• Withdrawals are typically processed within 48 business hours.
• However, delays may occur due to:
◦ Banking policies and holidays.
◦ Additional document verification.
Frozen Funds:
• Lotto.gt reserves the right to freeze funds indefinitely if suspicious activities or Terms
violations are detected.
Retention Policy and Transaction Review
Withdrawals Linked to Bonuses:
• Any bonus credited to an account must meet its wagering requirements before the user
can withdraw funds.
• If a user attempts to withdraw funds without fulfilling these conditions, the request will be
denied.
Incorrect Transactions:
• If a withdrawal is incorrectly processed, Lotto.gt has the right to correct the error, notify
the user, and adjust their balance accordingly.
Fraud Investigations:
• Suspicious transactions will be subject to detailed reviews.
• During this period, withdrawals will be restricted until the investigation is complete.
Legitimate Use of Funds
Lotto.gt strictly prohibits:
Deposits for Non-Gaming Purposes:
• Deposits must only be used for participating in games available on the platform.
Fraudulent Transfers:
• Users cannot deposit illicit funds or transfer money to third-party accounts.
Disciplinary Measures:
Violations of these rules will result in:
• Account suspension.
• Confiscation of funds related to fraudulent activities.
• Reporting to authorities if necessary.
Bonus and Promotion Management
Usage Restrictions:
• Bonuses cannot be transferred or converted directly into cash.
• They may only be used under the specific terms of each promotion.
Bonus Cancellation:
• Lotto.gt reserves the right to cancel bonuses if fraudulent or abusive activity is detected.
Example of Bonus Fraud:
• Creating multiple accounts to exploit promotional offers.
• Sharing account information with others to gain extra benefits.
Dispute Resolution for Winnings and Withdrawals
Filing a Claim:
• Users must submit written complaints within 30 days of the disputed transaction.
Investigation and Resolution:
• Lotto.gt will review the claim and provide a resolution within a reasonable timeframe.
Arbitration:
• If no agreement is reached, the dispute may be submitted to arbitration under Guatemalan
law.
Part 9: Fraudulent Activities, Account Closure, and Sanctions
Zero-Tolerance Policy Against Fraud
Lotto.gt enforces a strict policy against fraudulent activities, platform abuse, and illegal
transactions, including but not limited to:
Game Manipulation:
• Attempts to alter game results or exploit system errors.
Payment Fraud:
• Use of unauthorized or stolen payment methods, such as stolen or falsified credit cards.
Money Laundering:
• Using the platform to process illicit funds.
Anonymous or Unclear Identification Information:
• Providing false or misleading identity details to avoid detection.
Coordinated Fraudulent Activities:
• Creating multiple accounts to abuse promotions or manipulate game outcomes.
Chargeback or Unjustified Refund Requests:
• Initiating chargebacks on transactions completed on Lotto.gt without valid cause.
Sanctions for Fraud:
Any user involved in fraudulent activities will face:
• Immediate account suspension or closure.
• Confiscation of winnings and funds linked to fraudulent activities.
• Reporting to relevant authorities for further legal action.
Security Audits and Fraud Prevention
Lotto.gt reserves the right to conduct security reviews and audits at any time, particularly in cases
of:
Irregular Gaming Patterns:
• Consistent unusual winnings beyond statistical probability.
• Participation in multiple games using identical betting patterns.
Unusual Transactions:
• Large and frequent deposits or withdrawals without corresponding gaming activity.
Use of VPNs or Proxies:
• Accessing the site from restricted jurisdictions using tools to hide the actual location.
Security Review Process:
• Lotto.gt will notify the user of an ongoing security investigation.
• During the review, access to the account may be restricted.
• If fraud is confirmed, sanctions will be enforced.
Voluntary Account Closure
Users can request to close their accounts at any time by contacting customer support.
Requirements for Account Closure:
• All pending transactions must be completed.
• No active disputes or investigations should be pending.
Refund of Remaining Funds:
• Legitimate balances will be refunded to the registered payment method, subject to
verification.
Involuntary Account Suspension or Closure
Lotto.gt may unilaterally close an account under the following conditions:
Violation of the Terms and Conditions:
• Any breach of the platform’s rules may lead to immediate suspension.
Confirmed Fraudulent Activity:
• If a user is found to be engaging in illegal or unethical practices.
Prolonged Account Inactivity:
• Accounts inactive for more than 12 months may be closed as per Lotto.gt's policy.
Effects of Account Closure:
• Funds linked to fraudulent activities will be confiscated.
• Legitimate funds will be refunded after verification.
Protection Against Bonus and Promotion Abuse
To prevent misuse of promotional offers, Lotto.gt enforces the following rules:
Prohibition of Multiple Accounts:
• A single user cannot register multiple accounts to exploit promotions.
Identity Verification for Bonuses:
• Users must complete identity verification before claiming any bonus.
Cancellation of Fraudulent Bonuses:
• Lotto.gt reserves the right to cancel any bonus obtained through fraudulent or abusive
means.
Sanctions for Bonus Abuse:
• Confiscation of fraudulent bonuses and related winnings.
• Permanent exclusion from future promotions.
Resolution of Account-Related Disputes
Complaint Submission Process:
• Users must submit written complaints, including supporting evidence.
Internal Review by Lotto.gt:
• The customer support team will review the complaint within 10 business days.
Arbitration Process:
• If no resolution is reached, the dispute may be referred to confidential arbitration under
Guatemalan law.
Lotto.gt’s Commitment to Fairness
Lotto.gt is committed to:
• Ensuring platform integrity and compliance with strict anti-fraud measures.
• Protecting users from fraudulent activities through proactive security policies.
• Providing a fair and transparent gaming environment.
Part 10: Responsible Gaming Policy
Commitment to Responsible Gaming
Lotto.gt is committed to promoting responsible gaming practices and ensuring that all users
participate in a safe and controlled manner.
We recognize that gambling should be a form of entertainment, not a source of financial or
emotional distress.
Preventive Measures and Responsible Gaming Tools
To help users manage their gaming behavior, Lotto.gt offers the following tools:
Deposit Limits
• Users can set daily, weekly, or monthly deposit limits to control their spending.
• Once a limit is set, it cannot be changed for a minimum of 24 hours.
Self-Exclusion Option
• Users who feel they are losing control over their gambling habits can request self-exclusion
for a specific period (e.g., 1 month, 6 months, or permanently).
• During this time, access to their account will be restricted, and they will be unable to place
bets or make deposits.
Cooling-Off Period
• Users can choose to temporarily deactivate their account for short-term breaks (e.g., 7
days or 30 days).
• During this period, all gaming activities will be suspended.
Recognizing Problem Gambling
Lotto.gt encourages users to recognize signs of problematic gambling behavior, such as:
• Spending more money or time on gambling than originally planned.
• Borrowing money to gamble or experiencing financial difficulties due to gambling.
• Neglecting work, studies, or personal relationships because of gambling.
• Feeling anxious, guilty, or frustrated after gambling.
If you identify with any of these signs, we recommend seeking help from professional
organizations.
Underage Gambling Prevention
Strict Age Verification
• Lotto.gt only allows users who are 18 years or older to register and play.
• Identity verification is mandatory before processing withdrawals to ensure compliance.
Parental Controls
• Parents who wish to prevent minors from accessing gambling websites can use internet
f
iltering tools, such as:
◦ Net Nanny (www.netnanny.com)
◦ Qustodio (www.qustodio.com)
Assistance and Support for Gambling Addiction
Lotto.gt collaborates with responsible gaming organizations to support users who may need help
managing their gambling behavior.
Helplines and Support Groups
If you or someone you know is struggling with gambling addiction, contact:
• Gamblers Anonymous (www.gamblersanonymous.org)
• BeGambleAware (www.begambleaware.org)
Confidential Assistance
• Lotto.gt offers confidential customer support for users seeking information on responsible
gaming options.
Lotto.gt’s Commitment to Responsible Gaming
• We actively monitor gaming behavior to detect signs of addiction or problem gambling.
• We train our staff to recognize problem gambling and provide appropriate support.
• We ensure that all promotional content emphasizes safe and responsible gaming.
Part 11: Intellectual Property and Use of Content
Ownership of Intellectual Property
All content available on Lotto.gt, including but not limited to:
• Logos, brand names, and trademarks.
• Website design, layout, graphics, and text.
• Software, databases, and gaming systems.
is the exclusive property of Lotto.gt or its licensed partners and is protected by copyright and
intellectual property laws.
Users are not authorized to:
• Copy, distribute, or modify any content from Lotto.gt without prior written consent.
• Use Lotto.gt’s trademarks for commercial purposes.
• Reproduce game designs, algorithms, or software in any form.
Permitted and Prohibited Use of Content
Permitted Uses:
Users may:
• Access and use the platform for personal and non-commercial purposes.
• Share links to Lotto.gt’s website without modifying the content.
Prohibited Uses:
Users may not:
• Download or scrape content from Lotto.gt using bots or automated tools.
• Distribute, sell, or create derivative works based on Lotto.gt’s games or software.
• Use Lotto.gt’s content for illegal, offensive, or misleading purposes.
User-Generated Content
If a user submits content (such as comments, testimonials, or reviews) on the Lotto.gt platform,
they:
• Grant Lotto.gt a non-exclusive, royalty-free license to use, modify, or display the content.
• Agree that their content may be used in promotions or advertisements.
Lotto.gt reserves the right to remove any content that violates platform rules or is deemed
inappropriate.
Intellectual Property Violations
If Lotto.gt detects unauthorized use of its intellectual property, it may:
• Issue a legal warning demanding removal of the infringing content.
• Pursue legal action for copyright or trademark violations.
Reporting Violations:
If you believe your intellectual property has been used unlawfully on Lotto.gt, contact
[email protected] with:
• A detailed description of the issue.
• Proof of ownership of the intellectual property.
Lotto.gt will review and respond to complaints within 10 business days.
Part 12: Liability Limitations and Disclaimers
General Disclaimer
Lotto.gt provides its services "as is" and "as available", without any express or implied
guarantees, including but not limited to:
• Continuous availability of the platform without interruptions or errors.
• Accuracy or reliability of game results.
• Compatibility of the platform with all devices or browsers.
Users acknowledge that gambling involves financial risk, and Lotto.gt is not responsible for:
• Financial losses resulting from participation in games.
• Decisions made by users based on platform information.
Technical Issues and Service Interruptions
Lotto.gt strives to maintain a stable and secure gaming environment, but users accept that:
• Unexpected technical issues (server failures, cyberattacks, maintenance) may occur.
• Bets placed during system malfunctions may be voided or adjusted.
• The company is not responsible for internet failures, delays, or hardware/software
malfunctions on the user's side.
Force Majeure
Lotto.gt is not liable for delays or failures caused by events beyond its control, including:
• Natural disasters, power outages, or telecommunication failures.
• Government actions, strikes, or wars.
• Cyberattacks or unforeseen security breaches.
Liability Limitation
To the extent permitted by law, Lotto.gt’s liability is limited to the amount the user has deposited
into their account in the last 6 months.
Lotto.gt is not responsible for:
• Indirect, incidental, or consequential damages resulting from platform use.
• Personal decisions or betting strategies of users.
Third-Party Websites and Links
Lotto.gt may provide links to third-party websites, but:
• Does not control or endorse external content.
• Is not responsible for security, privacy policies, or services offered by third parties.
Users accessing third-party sites do so at their own risk.
Legal Compliance
Users are responsible for ensuring that their participation in online gambling is legal in their
jurisdiction.
• Lotto.gt does not guarantee that its services comply with all local regulations in every
country.
• The platform is designed exclusively for users in Guatemala.
Reporting Issues and Liability Claims
Users must report any technical or financial discrepancies within 30 days.
• Lotto.gt will review complaints within 10 business days.
• Claims submitted after the 30-day period may not be considered.
Part 13: Complaints, Dispute Resolution, and Legal Jurisdiction
Complaints and Claims Process
If a user has a complaint or dispute related to Lotto.gt’s services, they must follow these steps:
1. Contact Customer Support:
◦ Submit a written complaint via [email protected].
◦ Include detailed information about the issue, such as transaction IDs, timestamps,
and screenshots.
2. Response Time:
◦ Lotto.gt will review and respond to complaints within 10 business days.
◦ If additional verification is required, the user will be informed of any delays.
3. Escalation to Management:
◦ If the user is not satisfied with the initial response, they may request a review by
Lotto.gt’s management team.
Dispute Resolution Mechanisms
If a dispute cannot be resolved through standard complaint procedures, the following steps apply:
Internal Arbitration:
• Lotto.gt offers an internal dispute resolution process where an independent team reviews
the case.
Mediation:
• If arbitration does not resolve the issue, the parties may opt for mediation with a neutral
third party.
Legal Action:
• If mediation fails, the user may pursue legal action under Guatemalan jurisdiction.
Legal Jurisdiction and Governing Law
These Terms and Conditions are governed by the laws of the Republic of Guatemala.
• Exclusive Jurisdiction: Any legal claims must be filed in the courts of Guatemala City.
• Users waive any right to pursue claims in jurisdictions outside Guatemala.
Limitations on Legal Actions
• Users must file claims within 6 months of the disputed event.
• Claims filed after this period may be considered invalid.
Final Decision by Lotto.gt
Lotto.gt reserves the right to make final and binding decisions regarding disputes, provided they
comply with local laws.
Part 14: Amendments to the Terms and Conditions
Right to Modify the Terms
Lotto.gt reserves the right to update, modify, or replace these Terms and Conditions at any time.
Changes may be made due to:
• Regulatory updates or changes in Guatemalan gambling laws.
• Improvements in security measures or platform functionality.
• Adjustments to bonus policies, payment terms, or gaming rules.
Notification of Changes
• Any significant modifications to these Terms will be published on the Lotto.gt website.
• Lotto.gt may notify users via:
◦ Email alerts sent to registered users.
◦ Pop-up notifications when logging into their accounts.
User Responsibility
• It is the user's responsibility to review the Terms periodically.
• Continued use of the platform after changes implies acceptance of the updated Terms.
Right to Reject Amendments
If a user does not agree with the modified Terms, they may:
1.
2.
Close their account and withdraw any remaining funds (subject to verification).
Contact customer support to request clarification or further details.
Failure to take action will be considered implicit acceptance of the new Terms.
Part 15: Account Termination and Platform Restrictions
Voluntary Account Termination by the User
Users may request the closure of their account at any time by:
• Sending a written request to [email protected].
• Ensuring that all pending transactions and withdrawals are completed.
• Confirming their identity before the account is permanently closed.
Consequences of Account Termination:
• The user will no longer have access to their Lotto.gt account.
• Any remaining funds must be withdrawn before termination.
• Reactivation of a closed account is not guaranteed and is subject to Lotto.gt's discretion.
Account Termination by Lotto.gt
Lotto.gt reserves the right to suspend or permanently close accounts under the following
circumstances:
Violation of Terms and Conditions:
• Any fraudulent, illegal, or abusive behavior will result in account closure.
Failure to Comply with Verification Requests:
• If a user fails to provide identity verification documents, their account may be suspended.
Suspicious Transactions or Security Concerns:
• If Lotto.gt detects irregular deposits, withdrawals, or suspicious betting activity, the
account may be temporarily or permanently blocked.
Restrictions and Temporary Account Freezes
Lotto.gt may temporarily restrict access to an account if:
• A security investigation is in progress.
• Technical issues require a temporary suspension.
• The user has requested a responsible gaming break or self-exclusion.
During the restriction period:
• Funds will remain frozen until the issue is resolved.
• Users will not be able to place bets or process withdrawals.
Right to Appeal Account Closure
If a user believes their account was wrongfully closed, they may:
1.
2.
3.
Submit an appeal to [email protected] within 30 days.
Provide supporting documentation to prove compliance with the Terms.
Await a final decision, which will be communicated within 10 business days.
Part 16: Contact Information and Customer Support
How to Contact Lotto.gt
Users can reach Lotto.gt’s customer support team through the following channels:
Email Support:
• General inquiries: [email protected]
• Responsible gaming assistance: [email protected]
• Fraud and security concerns: [email protected]
Live Chat Support:
• Available Monday to Sunday, 8:00 AM – 10:00 PM (Guatemala time).
• Accessible directly from the Lotto.gt website.
Phone Support:
• Local number: +502 XXXX-XXXX
• Available Monday to Friday, 9:00 AM – 6:00 PM.
Response Times
Lotto.gt strives to respond to all inquiries within the following timeframes:
• Emails: Within 24 to 48 business hours.
• Live Chat: Typically within minutes.
• Phone Calls: Immediate assistance during operating hours.
User Support Policies
Lotto.gt ensures that all customer support interactions are:
• Confidential and secure.
• Handled by trained professionals.
• Available in Spanish and English.
Complaint Handling Process:
1.
2.
3.
Submit a detailed inquiry with all relevant information.
Receive confirmation of case registration via email.
A support agent will investigate and respond within the given timeframe.
If an issue remains unresolved, the user can escalate the complaint to Lotto.gt’s management
team.
Part 17: Final Provisions and Legal Validity
Severability Clause
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, it
will:
• Be modified or interpreted to best reflect the original intent while remaining legally valid.
• Not affect the validity of the remaining provisions, which will continue to apply in full
force.
Entire Agreement
These Terms and Conditions represent the entire agreement between the user and Lotto.gt and
supersede any prior agreements, whether written or verbal.
Non-Waiver of Rights
• If Lotto.gt does not immediately enforce a right or provision under these Terms, it does not
mean that Lotto.gt waives that right in the future.
• Lotto.gt reserves the right to enforce all Terms at any time.
Assignment of Rights
• Users may not transfer or assign their rights or obligations under these Terms without
Lotto.gt’s written consent.
• Lotto.gt may assign or transfer its rights without prior notice, including in cases of
mergers, acquisitions, or corporate restructuring.
Legal Compliance and Regulatory Authorities
Lotto.gt operates under the laws of Guatemala and complies with all applicable:
• Gambling regulations.
• Anti-money laundering (AML) laws.
• Consumer protection laws.
If required, Lotto.gt will cooperate with Guatemalan regulatory bodies and law enforcement
agencies.
Acknowledgment and Acceptance
By using Lotto.gt’s services, the user confirms that they:
• Have read, understood, and agreed to these Terms and Conditions.
• Accept all policies related to responsible gaming, payments, and security.
• Are fully responsible for their actions on the platform.