Frequently Asked Questions

1. Download the fri App and log in using your username and password.
2. In the bottom menu, select ¨More¨, then tap ¨My Accounts¨.Click ¨Add New Account¨ and link your bank account (MICOOPE, Banrural, G&T, Interbanco, Promerica, Vivibanco, or Cooperativa Inmaculada Concepción).Transfer the amount you wish to use to your fri wallet.
3. Log in to Lotto.gt, select Deposit, and choose the Deposit with fri option.
4. Enter the phone number associated with your fri account and the amount you wish to deposit (minimum deposit: Q20).
5. Open the fri App and approve the payment request sent by Lotto GT by selecting ¨Pay¨.
6. Enter your security PIN and keep your payment receipt for your records.

That's it! The funds will be credited automatically to your Lotto.gt account, so you can start playing and enjoying your favorite games.

1. Copy the account number to which you would like to make your transfer.
2. Make the transfer using the bank of your choice (minimum deposit amount: Q20).
3. Save or take a photo of your payment receipt.Send the receipt to this website's WhatsApp number, or save the number 5183-5594 and send us a message indicating that you would like the deposit credited to your account of Lotto. Please also include the email address, phone number, and full name associated with your account.
4. Please wait while we verify your deposit. (This may take a few minutes, depending on bank transfer processing times, especially for ACH transfers.)

That's it! We will confirm via WhatsApp once the funds have been credited to your Lotto account, so you can start playing and having fun.

Our business hours for the validation and processing of bank transfers are from 9:00 AM to 2:00 AM, Monday through Sunday. Transfers made from BAC Credomatic, Banco G&T Continental, Banrural, BAM, and Bantrab accounts after 9:00 PM will be processed and credited to your Lotto within a period of 24 to 48 business hours.

You can check if you have won by logging in to your account and navigating to „My tickets” / „Drawn tickets”. The information about the ticket status and the prize is displayed there right after the draw.

In case you can’t see your deposited funds on your account, please wait up to 60 minutes. There may be a delay in communication between the bank and our system. We are sorry for any inconvenience, but don’t control the bank’s processing. In case the deposit is still not there after 60 minutes, please send us an email including the email/phone number used for registration, the transaction ID (you can find it in „My transactions / Deposit”), date, time, and the transaction amount. We will fix the issue within 1-2 business days and inform you about it by email.

You can deposit funds after logging in and selecting one of the provided payment methods.

Winnings up to X are automatically paid to your account and you can make a withdrawal to your Y account. Winnings above X may be transferred directly to your account, but it’s possible that you will have to visit the lottery office and confirm your identity before receiving your winning.

We’ll try to contact you, but it’s your duty to pick up your winning. You can receive your winning up to six months since the draw. If you have started the winning pick up procedure during this time, you have 7 more days to pick up your prize.

Yes, you can purchase just online. Naturally, buying more lines for a draw increases your chance of winning.

You can edit your personal details in "My Account / Edit profile" tab on the website or using one of the dedicated applications for mobile devices.

No, you can fill just one line, but more lines increase your winning chance.

First, you need to register an account on our website or using one of the dedicated applications for mobile devices. Next, you need to log in to your account and make a deposit. Finally, you need to pick your lucky numbers and pay for your ticket.

The draw date is displayed at the top of the Play page of each lottery.

You can check your transaction history in "My Account / My transactions" tab on the website or using one of the dedicated applications for mobile devices.

No, the jackpot may be only paid out to the person who bought the ticket, so it is required that your account data matches your ID. Still, we won’t share any personal information publicly if you ask us to do so.

Quick pick feature allows to pick the numbers automatically by our system, fully at random. This is an alternative to picking the numbers by yourself.

You can change your password in "My Account / Edit" profile tab or use this link in case you have forgotten your password.

You can contact us using the contact form on the website to receive support for any issues you may have.

You can check your tickets anytime in "My Account / My tickets" tab on the website or using one of the dedicated applications for mobile devices.